WhatsApp automation for retail stores
SyncBot turns your WhatsApp number into a 24/7 shop assistant. It answers questions about stock, prices, delivery and returns at once, shares your catalogue and sends offers to customers who opted in.
Last updated: 12 October 2026
What retail customers ask on WhatsApp
- Is this product in stock, and in which sizes or colours?
- What is the price, and is there a discount?
- Do you deliver to my pincode, and how long does it take?
- What is your return or exchange policy?
- What are the store timings and location?
How SyncBot handles it
- A shop menu with list options for Products, Offers, Delivery and Store location
- Keyword auto-replies for price, delivery and return questions
- Catalogue and price-list documents sent on request
- Customers tagged by interest in the CRM for targeted follow-ups
- Broadcasts of new arrivals and festive offers to opted-in customers
Which plan fits
Single stores usually start on Growth (₹999/month, images and list menus, 1,000 broadcast messages a month). Growing D2C brands tend to need Pro (₹1,999/month) for 10,000 broadcast messages a month and 2,500 free auto-replies.
Every plan includes Meta's 1,000 free service messages plus SyncBot's 500 to 5,000 extra free auto-replies a month.
Frequently asked questions
Can I send offers to all my customers on WhatsApp?
Yes, to customers who opted in to your messages. Offers go out as WhatsApp broadcast templates. Meta bills template messages separately from free auto-replies.
Will SyncBot answer customers when the store is closed?
Yes. Auto-replies run 24/7, so customers get prices, timings and delivery answers at any hour, and your team picks up the rest in the morning.
How do I try SyncBot?
Register at syncbot.in and connect your WhatsApp Business number. Every plan starts with a 7-day free trial with no card required. After the trial, plans cost ₹999, ₹1,999 or ₹4,599 a month plus 18% GST.