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Clinics & healthcare

WhatsApp automation for clinics

SyncBot lets a clinic answer every patient message on WhatsApp straight away, with timings, fees, location and an appointment request, even after the front desk has gone home. Staff pick up the conversations that need a person from one shared inbox.

Replies are the ones your clinic writes. SyncBot does not give medical advice.

Last updated: 12 October 2026

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What clinic customers ask on WhatsApp

  • Is the doctor available today, and what are the OPD timings?
  • What is the consultation fee?
  • Where is the clinic, and is there parking?
  • Can I book an appointment for tomorrow?
  • Can you send my report or prescription again?

How SyncBot handles it

  • A welcome menu with buttons for Timings, Fees, Location and Book appointment
  • Keyword auto-replies for common questions such as "fees", "timing" and "address"
  • Appointment requests collected in the chat, with confirmation and reminder messages
  • A shared team inbox, so the front desk and doctors see the same conversation
  • Contacts tagged in the CRM (new patient, follow-up due) with automatic follow-up reminders

Which plan fits

A single-doctor clinic usually starts on Growth (₹999/month, 3 team members, 1,500 free auto-replies). Multi-doctor clinics with a busier front desk tend to need Pro (₹1,999/month, 10 team members, 2,500 free auto-replies).

Every plan includes Meta's 1,000 free service messages plus SyncBot's 500 to 5,000 extra free auto-replies a month.

Frequently asked questions

Can patients book appointments on WhatsApp with SyncBot?

Yes. SyncBot can collect the patient’s name, preferred date and time in the chat, confirm the request and send reminder messages. Your staff see each request in the dashboard.

Is patient data shared with anyone?

Conversations are sent through Meta’s official WhatsApp Business Cloud API and stored in your SyncBot account for your team. See the SyncBot privacy policy for full details.

How do I try SyncBot?

Register at syncbot.in and connect your WhatsApp Business number. Every plan starts with a 7-day free trial with no card required. After the trial, plans cost ₹999, ₹1,999 or ₹4,599 a month plus 18% GST.

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